Privacy Policy

Last updated: 14 March 2026

This Privacy Policy explains how S.A.R.L VENDOME (“Vendome”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when you visit www.vendome.mc (the “Site”), place an order, submit a request, contact us, or otherwise interact with our services.

Vendome is a company registered in Monaco, with its registered office at Palais de la Scala, 1 Avenue Henry Dunant, 98000 Monaco.

RCI Number: 16S07039
NIS Number: 4618Z18147
VAT Number: FR10000121508

1. Who We Are

Vendome operates in the luxury goods sector and offers a curated selection of handbags, watches, jewellery, accessories, and related luxury sourcing services. In the context of this Site and the services made available through it, Vendome acts as the controller of personal data that we collect and process, except where another role is expressly stated.

2. What Personal Data We May Collect

Depending on how you use the Site, we may collect and process the following categories of personal data:

• identity data, such as your name and title;
• contact data, such as your e-mail address, telephone number, WhatsApp number, and billing or delivery address;
• account data, such as your login details, account preferences, and wishlist information;
• transaction data, such as order details, product selections, delivery details, payment status, refunds, and returns;
• request and enquiry data, such as the information you submit through contact forms, sourcing forms, WhatsApp enquiries, or e-mail correspondence;
• technical and usage data, such as IP address, browser type, device information, referring URLs, pages viewed, and approximate browsing behaviour on the Site;
• marketing and communication data, such as your preferences regarding newsletters, updates, and promotional communications;
• identity verification or anti-fraud information where required for high-value transactions, legal compliance, or payment security.

3. How We Collect Your Data

We may collect personal data in the following ways:

• directly from you when you place an order, contact us, create an account, submit a sourcing request, or communicate with us;
• automatically when you browse the Site, through server logs, cookies, pixels, and similar technologies;
• from service providers or partners involved in payment processing, shipping, fraud prevention, website hosting, customer relationship management, analytics, or marketing;
• from publicly available sources or trusted partners where necessary to review high-value transactions, authenticity issues, or compliance requirements.

4. Why We Process Your Data

We may process personal data for the following purposes:

• to provide access to the Site and its features;
• to process and manage orders, payments, deliveries, returns, and after-sales support;
• to respond to enquiries, sourcing requests, WhatsApp messages, and customer service communications;
• to verify identity, prevent fraud, secure transactions, and protect our business and clients;
• to manage user accounts, wishlists, and saved preferences;
• to improve the performance, security, usability, and content of the Site;
• to send service communications relating to orders, requests, accounts, or legal updates;
• to send marketing communications where permitted by law or where you have consented;
• to comply with legal, accounting, tax, customs, regulatory, and anti-fraud obligations;
• to establish, exercise, or defend legal claims where necessary.

5. Legal Bases for Processing

Depending on the circumstances, Vendome may process your personal data where such processing is necessary:

• for the performance of a contract or in order to take steps prior to entering into a contract;
• to comply with legal or regulatory obligations applicable to Vendome;
• for our legitimate interests, including site security, fraud prevention, service improvement, and business administration, provided that such interests are not overridden by your rights and interests;
• on the basis of your consent, where consent is required under applicable law, including for certain cookies or marketing communications.

6. Orders, Payments and High-Value Transactions

If you place an order or engage with Vendome regarding a high-value luxury item, we may need to process additional information to validate the transaction, manage logistics, verify identity where appropriate, prevent fraud, or comply with legal obligations.

Payment card details are generally processed by secure third-party payment providers and are not stored in full on our own systems unless expressly stated otherwise.

7. Sourcing Requests and Direct Enquiries

If you submit a request for a specific handbag, watch, or other luxury item, or contact us through the Site, e-mail, or WhatsApp, we may process the information you provide in order to review your request, respond to your enquiry, and follow up with you regarding availability, sourcing, or related services.

Please avoid sending unnecessary sensitive personal data in free-text fields or messaging channels.

8. Marketing Communications

If you subscribe to our newsletter or otherwise opt in to receive updates, we may send you communications relating to new arrivals, curated pieces, special updates, or brand news.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in the communication, where applicable, or by contacting us directly.

9. Cookies and Similar Technologies

The Site may use cookies and similar technologies for essential functionality, security, performance, analytics, preferences, and, where applicable, marketing purposes.

Some cookies are strictly necessary for the operation of the Site, while others may be used only with your consent where required by applicable law.

Depending on the configuration of the Site, cookies may be used for purposes such as:

• maintaining shopping basket or session functionality;
• remembering user preferences;
• protecting forms and website security;
• measuring traffic and usage statistics;
• supporting marketing, retargeting, or embedded third-party features, where applicable.

You may manage cookie preferences through your browser settings and, where available, through the cookie settings tools made available on the Site.

10. Sharing of Personal Data

We may share personal data only where necessary and appropriate, including with:

• payment service providers;
• shipping, logistics, customs, and delivery providers;
• hosting providers, IT service providers, and website support providers;
• customer relationship management, communications, analytics, and marketing service providers;
• professional advisers, insurers, auditors, or legal counsel where required;
• public authorities, regulators, courts, or law enforcement bodies where required by law or for the protection of rights and legitimate interests;
• business partners or trusted third parties involved in sourcing, authentication, or transaction review, where relevant to the requested service.

We do not sell your personal data as a commercial data broker.

11. International Transfers

Vendome serves clients in Monaco and internationally. As a result, certain personal data may be processed or accessed outside Monaco, including by service providers involved in hosting, payments, e-mail delivery, analytics, marketing, logistics, or international customer support.

Where personal data is transferred internationally, Vendome will seek to ensure that appropriate safeguards are implemented in accordance with applicable law and the nature of the transfer.

12. Data Retention

Vendome retains personal data only for as long as necessary for the purposes for which it was collected, including to provide services, manage transactions, maintain business records, comply with legal obligations, resolve disputes, and protect our legitimate interests.

Retention periods may vary depending on the type of data and the purpose of processing. For example:

• order and transaction records may be retained for accounting, tax, and legal compliance purposes;
• customer service correspondence may be retained for follow-up, dispute management, and service quality purposes;
• marketing data may be retained until you withdraw consent or object, or until the data is no longer relevant;
• technical logs may be retained for security, diagnostics, and fraud prevention purposes for a limited duration.

13. Security

Vendome implements appropriate technical and organisational measures intended to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

However, no website, platform, or transmission method can guarantee absolute security. Users should therefore also take reasonable precautions when using online services.

14. Your Rights

Subject to the applicable legal framework and any conditions or limitations provided by law, you may have the right to:

• be informed about how your personal data is processed;
• request access to your personal data;
• request rectification of inaccurate or incomplete data;
• request erasure of personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing activities, including certain direct marketing uses;
• request portability of data where applicable;
• withdraw consent at any time where processing is based on consent, without affecting prior lawful processing.

To exercise any of these rights, you may contact us using the contact details below. We may request proof of identity where necessary before responding to your request.

15. Third-Party Websites and Services

The Site may contain links to third-party websites, social media services, payment pages, or external platforms. Vendome is not responsible for the privacy practices of third-party services. We encourage users to review the privacy policies of such third parties before submitting personal data to them.

16. Children

The Site is not intended for children, and Vendome does not knowingly collect personal data directly from children through the Site for independent use.

17. Changes to This Privacy Policy

Vendome may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, Site functionality, or service providers. The most recent version will always be published on the Site, together with the updated effective date.

18. Contact

For any question regarding this Privacy Policy or the processing of your personal data, you may contact us at:

S.A.R.L VENDOME
Palais de la Scala, 1 Avenue Henry Dunant
98000 Monaco
E-mail: contact@vendome.mc